Privacy Policy

Last updated: July 2026

1. Introduction

Protechly ("Protechly", "we", "us", or "our") is committed to protecting your privacy and handling your personal information responsibly, transparently, and securely. As a provider of information technology and cybersecurity products and services, we understand that the protection of information is central to the trust our clients and website visitors place in us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website at protechly.com (the "Website") or use our products and services (the "Services").

This Policy is designed to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and, where applicable, with the European Union General Data Protection Regulation (GDPR) in respect of individuals located in the European Economic Area (EEA) and the United Kingdom.

By using the Website or our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Scope

This Policy applies to personal information we collect through the Website, through our Services, and through our communications and dealings with you. It applies to visitors, prospective clients, clients, and other individuals whose personal information we handle.

3. What Personal Information We Collect

The types of personal information we may collect depend on how you interact with us, and may include:

Identity and contact information, such as your name, email address, telephone number, job title, and the organisation you represent;
Communications information, such as the content of enquiries, correspondence, and support requests you send to us;
Business and engagement information, such as details relevant to the products or services you are interested in or that we provide to you;
Technical and usage information, such as your IP address, device and browser type, operating system, referring pages, and information about how you interact with the Website, collected automatically through cookies and similar technologies; and
Marketing preferences, such as your preferences for receiving communications from us.

We do not seek to collect sensitive information (as defined under the Privacy Act) through the Website, and we ask that you do not provide such information to us unless it is necessary and we have requested it for a specific purpose.

4. How We Collect Personal Information

We collect personal information in a number of ways, including:

Directly from you, when you contact us, submit an enquiry, request information, correspond with us, or engage our Services;
Automatically, when you use the Website, through cookies and similar technologies (see our Cookie Policy for more detail); and
From third parties, in limited circumstances, such as service providers or publicly available sources, where it is reasonable and practicable to do so.

Where it is lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym. However, in many cases we will be unable to provide the Services or respond to your enquiry without certain personal information.

5. Why We Collect and Use Your Personal Information

We collect, hold, use, and disclose personal information for purposes connected with our business, including to:

respond to your enquiries and provide you with information you have requested;
provide, manage, and improve our products and Services;
communicate with you, including in relation to support, service updates, and administrative matters;
manage our relationship with you and our clients;
maintain the security and integrity of our Website, systems, and Services;
comply with our legal and regulatory obligations; and
where you have consented or where otherwise permitted, send you marketing communications about our products and Services.

We will only use personal information for the purpose for which it was collected, for a directly related secondary purpose that you would reasonably expect, or as otherwise permitted or required by law or with your consent.

6. Legal Bases for Processing (GDPR)

Where the GDPR applies to our processing of your personal information, we rely on one or more of the following legal bases:

Consent — where you have given clear consent for us to process your personal information for a specific purpose (for example, marketing communications);
Contract — where processing is necessary to enter into or perform a contract with you;
Legal obligation — where processing is necessary to comply with our legal obligations; and
Legitimate interests — where processing is necessary for our legitimate interests (such as operating and securing our Website, understanding how our Services are used, and communicating with clients), provided those interests are not overridden by your rights and freedoms.

Where we rely on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

7. Disclosure of Personal Information

We do not sell your personal information. We may disclose personal information to:

Service providers and contractors who perform functions on our behalf, such as cloud hosting and infrastructure providers, IT and communications providers, analytics providers, and professional advisers, in each case subject to appropriate confidentiality and data protection obligations;
Related entities, where relevant to the purposes described in this Policy;
Law enforcement, regulators, and government bodies, where required or authorised by law; and
Other parties where you have consented, or where disclosure is otherwise permitted or required by law.

We require the parties with whom we share personal information to protect that information in a manner consistent with this Policy and applicable law.

8. Cross-Border Disclosure

As a technology business, some of our service providers and infrastructure may be located outside Australia, including in the EEA, the United States, and other jurisdictions. Where we disclose personal information overseas, we take reasonable steps to ensure that recipients handle that information in accordance with applicable privacy laws.

Where personal information subject to the GDPR is transferred outside the EEA, we implement appropriate safeguards for such transfers, such as recognised contractual protections, and take reasonable steps to ensure your information continues to be protected to the standard required by the GDPR.

9. Data Security

Security is at the core of what we do. We take reasonable and appropriate technical and organisational measures to protect personal information from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. These measures include, as appropriate, encryption, access controls, network protections, monitoring, and secure development practices.

While we work hard to protect your information, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. Where we are required by law to notify you or a regulator of a data breach that is likely to result in serious harm, we will do so in accordance with our obligations.

10. Data Retention

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to provide our Services, maintain our business records, resolve disputes, and comply with our legal, accounting, or reporting obligations. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

11. Cookies and Similar Technologies

We use cookies and similar technologies on the Website to enable core functionality, understand how the Website is used, and improve your experience. For detailed information about the cookies we use and how you can manage them, please see our Cookie Policy.

12. Direct Marketing

We may send you marketing communications about our products and Services where you have consented or where we are otherwise permitted to do so by law. You can opt out of receiving marketing communications at any time by using the unsubscribe facility included in our communications or by contacting us at support@protechly.com. We will action opt-out requests within a reasonable period.

13. Your Rights and Choices

Under the Australian Privacy Act, you have the right to request access to the personal information we hold about you, and to request that we correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading. We will respond to such requests within a reasonable period and in accordance with the APPs.

Under the GDPR, if you are located in the EEA or the United Kingdom, you additionally have the right to: access your personal information; request rectification or erasure; restrict or object to processing; request data portability; and withdraw consent where processing is based on consent. You also have the right to lodge a complaint with a supervisory authority (see section 15).

To exercise any of these rights, please contact us at support@protechly.com. We may need to verify your identity before actioning a request. There are some circumstances in which we may be permitted or required by law to decline a request, in which case we will explain our reasons where appropriate.

14. Children's Privacy

The Website and our Services are directed at businesses and adults and are not intended for children. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so that we can take appropriate steps to delete it.

15. Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us at support@protechly.com. We take privacy complaints seriously and will investigate and respond within a reasonable period.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). If you are located in the EEA or the United Kingdom, you may also lodge a complaint with your local data protection supervisory authority.

16. Third-Party Links

The Website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies before providing them with any personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on the Website, and the "Last updated" date will indicate when the most recent changes took effect. We encourage you to review this Policy periodically.

18. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Protechly
‍Website: protechly.com
Email: support@protechly.com